Our policies

These are the policies that guide how we work. The main ones are below as PDFs you can read or download. Every other policy is available on request. Contact us or call 020 3443 9844 and we will send you a copy.

Medicare People currently provides introductory live-in care services. We have submitted our application to the Care Quality Commission (CQC) and intend to introduce a fully managed live-in care service following registration.

On this page: Company-wide · Live-in care · Healthcare staffing

Company-wide

• Carbon Reduction Plan (version 1, also as a PDF)
• Modern Slavery Statement

Live-in care

Policies for our introductory live-in care service.

Read online

• Complaints Policy and Procedure (PDF, version 1)
• Consent to Care Policy and Procedure (PDF, version 1)
• Data Protection and Confidentiality Policy and Procedure (PDF, version 1)
• Duty of Candour Policy and Procedure (PDF, version 1)
• Equality, Diversity and Human Rights Policy and Procedure (PDF, version 1)
• Modern Slavery and Human Trafficking Policy and Procedure (PDF, version 1)
• Quality Assurance Policy and Procedure (PDF, version 1)
• Recruitment Policy and Procedure (PDF, version 1)
• Safeguarding Adults Policy and Procedure (PDF, version 1)
• Safeguarding Children Policy and Procedure (PDF, version 1)
• Whistleblowing Policy and Procedure (PDF, version 1)

Available on request

• Business Continuity and Emergency Planning Policy and Procedure (request a copy)
• Care Planning Policy and Procedure (request a copy)
• Deprivation of Liberty Safeguards (DoLS) and Liberty Protection Safeguards (LPS) Policy and Procedure (request a copy)
• Disciplinary Policy and Procedure (request a copy)
• Employment, Leave and Attendance Policy and Procedure (request a copy)
• End of Life Care Policy and Procedure (request a copy)
• Fire Safety Policy and Procedure (request a copy)
• Grievance Policy and Procedure (request a copy)
• Health and Safety Policy and Procedure (request a copy)
• Incident Reporting Policy and Procedure (request a copy)
• Infection Prevention and Control Policy and Procedure (request a copy)
• Key Holding and Access to Property Policy and Procedure (request a copy)
• Lone Working Policy and Procedure (request a copy)
• Medicines Management and Prescribing Policy and Procedure (request a copy)
• Mental Capacity Act and Best Interests Policy and Procedure (request a copy)
• Moving and Handling Policy and Procedure (request a copy)
• Organisational Chart (request a copy)
• Policy Index and Review Schedule (request a copy)
• Professional Boundaries Policy and Procedure (request a copy)
• Record Keeping Policy and Procedure (request a copy)
• Risk Assessment Policy and Procedure (request a copy)
• Service User Property, Finances and Gifts Policy and Procedure (request a copy)
• Social Media Policy and Procedure (request a copy)
• Staff Supervision, Appraisal and Competency Policy and Procedure (request a copy)
• Stress Management and Mental Wellbeing Policy and Procedure (request a copy)
• Training and Development Policy and Procedure (request a copy)

Healthcare staffing

Policies for the nurses, healthcare assistants and support workers we supply to care providers.

Read online

• Anti-Bribery, Gifts and Wills Policy (PDF, version 2)
• Complaints Policy and Process (PDF, version 2)
• Consent Policy (PDF, version 2)
• Data Protection - Data Subject Rights Policy (PDF, version 2)
• Equal Opportunities and Diversity Policy (PDF, version 2)
• Modern Slavery Policy (PDF, version 2)
• Quality Assurance Policy (PDF, version 2)
• Safeguarding and Child Protection Policy (PDF, version 2)
• Safer Recruitment Policy (PDF, version 2)
• Sustainability Policy (PDF, version 2)
• Whistleblowing Policy (PDF, version 2)

Available on request

• AccessNI Enhanced Disclosure Guide (request a copy)
• AccessNI Enhanced Disclosure Policy (request a copy)
• Business Continuity Policy (request a copy)
• Client and Worker Feedback Policy (request a copy)
• Confidentiality Policy (request a copy)
• Conflict of Interest Policy (request a copy)
• Control of Substances Hazardous to Health Policy (request a copy)
• Criminal Records Check Policy (request a copy)
• CSTF Alignment Policy (request a copy)
• Data Protection - Employees Policy (request a copy)
• Data Protection – Breach Notification Policy (request a copy)
• DBS Handling Policy (request a copy)
• DBS Policy (request a copy)
• Employee Conduct and Disciplinary Policy (request a copy)
• Employment History and References Policy (request a copy)
• Environmental Management Policy (request a copy)
• Fire Risk Policy (request a copy)
• Handling, Use, Storage, Retention, Disposal Policy (request a copy)
• Health and Safety Policy (request a copy)
• Healthcare Professional Alert Notice (HPAN) Policy (request a copy)
• Identity Checks Policy and Procedure (request a copy)
• Infection Prevention and Control Policy (request a copy)
• Live-In Services Standard Operating Procedure (request a copy)
• Mandatory Training Policy (request a copy)
• Medicines Management and Prescribing Policy (request a copy)
• Professional Registration and Qualifications Policy (request a copy)
• Recruitment of Ex-Offenders Policy (AccessNI) (request a copy)
• Right to Work Checks Policy (request a copy)
• Risk Management Policy (request a copy)
• Tax Evasion Policy (request a copy)
• Training and Development Policy (request a copy)
• Work Health Assessment Policy (request a copy)

We review our policies every year, and sooner when the law or guidance changes.